Question 1

What does “lifetime” actually mean here?

Accepted Answer

The life of the structure, not your ownership, not a number of years. If a pier we set ever lets that section settle again, we adjust it at no charge, whoever owns the home at the time.

Question 2

How does the transfer to a buyer work?

Accepted Answer

A short transfer form and a copy of the original documentation, completed around closing. There is no transfer fee, and coverage runs for the life of the structure. One deadline matters: the new owner needs to notify us of the transfer within 60 days of closing to keep coverage continuous. Buyers' inspectors and lenders see a transferable foundation warranty as a strong positive, because it converts a disclosure liability into a documented asset.

Question 3

What voids the warranty?

Accepted Answer

Mostly things that change the ground rules under the house. Unrepaired plumbing leaks, gutters and downspouts not carrying water six feet out, major regrading toward the slab, and structural changes such as additions, remodeling, or alterations to load-bearing walls made without our prior written approval. Waiting more than 30 days to report new movement can also put coverage at risk. Each is something you control, and each is listed in plain English in the document, with no surprise fine print.

Question 4

Does a warranty claim cost anything?

Accepted Answer

The adjustment itself is free, parts and labor included. There is a $150 fee to send a technician out on a warranty claim, and if the issue turns out to be covered, that $150 is refunded in full. So a covered claim costs you nothing, and the fee exists so a dispatch is not free of charge to schedule for something outside coverage.

Question 5

What happens if we disagree about a claim?

Accepted Answer

The agreement routes disputes to mediation first, and to binding arbitration under Texas law if mediation does not settle it. Both sides give up the right to take it to court, and the prevailing party recovers reasonable attorney fees and arbitration costs. Worth reading before you sign, which is why the full annotated agreement is linked on this page.

Question 6

Does the warranty cover the whole foundation?

Accepted Answer

It covers the piered sections. If un-piered areas move later (it happens, because clay does what clay does), that's a new repair, though your existing elevation history usually makes diagnosis faster and the scope smaller. We'll never quietly blur that line; the plan shows exactly what's covered before you sign.

Question 7

Is the warranty insured or just a promise?

Accepted Answer

It's company-backed: Motmot Foundation Repair stands behind it directly, with no third-party warranty trust and no insurance product between you and us. We'd rather say that plainly than dress it up. What makes it more than a promise is the paperwork behind it: your pier map, depths, and elevation baseline are documented thoroughly enough that honoring a claim is a measurement, not an argument.

Question 8

What does a foundation repair warranty cover?

Accepted Answer

A good foundation repair warranty covers re-settlement at the repaired locations: if a warranted pier ever lets that section move again, the company re-levels on the original piers at no charge, parts and labor included. What it typically doesn't cover, and ours is listed plainly above, is new movement in areas that were never piered, damage from unrepaired plumbing leaks, or conditions the contractor flagged in writing that stayed unaddressed. Read any warranty for three things: what triggers a free adjustment, what voids it, and whether it's written down at all.

Question 9

Is a foundation repair warranty transferable?

Accepted Answer

The good ones are, and it matters most on the day you sell. Motmot's warranty transfers to the next owner of the structure with a short form and no fee, which converts a foundation disclosure from a liability into a documented asset. Always confirm transferability is written into the warranty document itself; a verbal 'sure, it transfers' is worth exactly the paper it's printed on. If you bought a house with someone else's repair and the company is gone, that's a different problem, so see our warranty takeover page.

Question 10

What types of warranties do foundation repair services typically offer?

Accepted Answer

Foundation repair companies typically offer one of three: a lifetime warranty that covers the piered sections for the life of the structure, a fixed-term warranty (often 5–25 years), or a workmanship-only warranty on the labor. The strongest are lifetime and transferable to the next owner, cover re-settlement at the repaired locations at no charge, and are written down rather than promised verbally. Motmot Foundation Repair offers a lifetime transferable warranty on every pier we install, whether steel or hybrid, across San Antonio and Central Texas.

Question 11

What warranty does Motmot Foundation Repair offer?

Accepted Answer

Motmot Foundation Repair offers a lifetime, transferable warranty on every pier we install. If a pier we set ever lets that section settle again, we re-level on the original piers at no charge, parts and labor included, for the life of the structure, whoever owns the home at the time. It transfers to the next owner with a short form and no fee, and it's company-backed: Motmot stands behind it directly, documented with your pier map, depths, and elevation baseline so honoring a claim is a measurement, not an argument. It doesn't cover new movement in un-piered areas, damage from unrepaired plumbing leaks, or cosmetic finishes, all spelled out plainly in the agreement.

A warranty you'll actually hand to your buyer one day.

What it covers

What it doesn't

Four habits that keep the warranty (and the slab) healthy.

Get the water six feet out

Fix leaks promptly

Mind the trees

Keep the paperwork

Call within 30 days

Read the full warranty & agreement with every term explained.

Warranty questions, answered straight.

Burleson clay never stops cycling.

The work our lifetime warranty stands behind.

Repair once. Document it. Sell with confidence.